Superstays Property Setups

At Superstays Property Management, our goal is simple - maximize your revenue while keeping your property in perfect condition and making ownership completely hands-off.

We don’t nickel-and-dime. Everything below is included in our full-service management:

Revenue & Performance Optimization

• Dynamic pricing and revenue management
• Market analysis and demand-based rate adjustments
• Calendar optimization to maximize occupancy
• Gap night optimization and minimum stay strategy
• Ongoing performance monitoring and adjustments

Listing Optimization & Conversion

• Professional listing creation and setup
• High-converting titles, descriptions, and photo sequencing
• Ongoing listing optimization to improve booking conversion
• Continuous performance-driven updates

Guest Communication (24/7)

• Fast, professional guest messaging
• Pre-booking inquiries and screening
• Booking confirmations and check-in instructions
• Real-time support during stays
• Review management and post-stay follow-up

Cleaning & Turnover Coordination

• Scheduling and managing cleaning teams
• Ensuring consistent cleaning quality
• Turnover coordination between guests
• Linen and restocking management
• Issue resolution if anything is missed

Property Maintenance & Upkeep

• Coordinating maintenance and repairs
• Managing vendors and service providers
• Handling unexpected issues quickly
• Preventative maintenance oversight

Restocking & Inventory Management

• Monitoring and replenishing consumables
• Inventory tracking and organization
• Ensuring the home is always fully guest-ready

Smart Home & Security Management

• Smart lock management and access control
• Camera monitoring (exterior only)
• Guest access troubleshooting
• System updates and oversight

Hands-On Property Care (Exterior & Detail Work)

• We’re physically on-site before guests arrive, making sure the property looks clean, maintained, and guest-ready inside and out.
• Blow leaves and debris off the property before each guest check-in
• Basic landscaping and upkeep as needed, including watering plants (within reason)
• Clean windows and screens as needed
• Remove cobwebs inside and outside the home
• Treat plants with fertilizer and address pests or fungus using safe, property-appropriate products
• Rinse down front and backyard areas, especially high barefoot-traffic zones
• Inspect, clean, and reset BBQ after each guest check-out

Owner Support

• Strategic recommendations to increase revenue
• Ongoing communication and support
• Guidance on upgrades and improvements
• STR Quarterly report filing on behalf of client (City of San Diego Requirement)

The Result

1. More bookings
2. Higher nightly rates
3. Better guest reviews
4. A fully hands-off experience

We don’t just manage your property - we actively maintain it, optimize it, and elevate its performance every step of the way.

Hot Tub Servicing (Per Turnover)

Hot tub servicing is handled separately to ensure proper care, water quality, and long-term equipment protection.

• Clean hot tub cover with hose and protect vinyl covers using 303 Marine Aerospace Protectant 
• Remove sand and debris using an electric vacuum 
• Scoop leaves and surface debris with a net 
• Drain and fill the hot tub as needed with a high-powered sump pump
• Balance and treat water using professional-grade chemicals: 

1. Bromine tablets and bromine shock pH balancing 
2. Anti-foam treatment 
3. Water clarifier 
4. Stain and scale control 
5. Surface cleaning with non-scratch scrubbers 
6. Filter cleaning and replacement as needed 
7. Water testing using 4-way spa test strips
   

Pool Care Oversight

We maintain pool presentation and monitor overall condition to ensure it remains clean and guest-ready.

• Net leaves and debris from the pool before guest check-in 
• Clean out skimmer baskets 
• Rinse surrounding pool deck and edges 
• Monitor water condition to ensure proper balance and prevent algae formation

💡 These services are billed separately due to the time, materials, and ongoing maintenance required, but are fully managed and handled by our team to ensure consistency and quality.

⭐ Most managers outsource this - we handle it ourselves to ensure consistency and protect your asset.